Frequently Asked Questions
Need help fast? Here are answers to common questions. If you don’t see yours, email support@bestfinegold.com.
Orders
Is your store open and accepting orders?
Yes—Best Fine Gold is active and accepting orders 24/7.
Can I change or cancel my order?
We start processing quickly. If you email orders@bestfinegold.com within 1 hour of purchase, we’ll do our best to assist. After that, changes may not be possible.
I didn’t get an order confirmation—what should I do?
Please check your spam or promotions folder. If you still don’t see it, email orders@bestfinegold.com with your name and the email used at checkout.
Shipping
Do you ship to my country?
Yes—we ship worldwide, including the U.S. Full details are in our Shipping Policy.
How long does shipping take?
Processing and delivery times are explained in our Shipping Policy.
How much is shipping?
Rates are calculated at checkout. See our Shipping Policy for details.
Do you accept special shipping requests or gift notes?
No—we are unable to customize packaging or accept special requests.
Products & Care
What materials are your pieces made from?
Materials vary by product. Please see the details listed on each product page.
Will my jewelry tarnish?
All jewelry benefits from proper care. To prolong wear: avoid water, lotions, and perfume; store in a dry place; and wipe gently after use.
Returns & Refunds
What is your return policy?
We accept returns in line with our Refund Policy. Please review that page before requesting a return.
My item arrived damaged or incorrect—what do I do?
Email returns@bestfinegold.com within 7 days of delivery with photos. We’ll resolve it quickly.
Payments
Which payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, Google Pay, Apple Pay, and Venmo.
Do you offer discounts?
Occasional promotions are announced on our site and social media. Join our newsletter to be among the first to hear and you’ll receive a 10% discount on your next order.
Need More Help?
Email us anytime at support@bestfinegold.com. We usually reply within 24 hours.